Frequently Asked Questions

 

Below are questions that are most commonly asked by our customer – for full details on our policies, please check our terms and conditions page.

Unfortunately no.  All of the designs are emailed to you already personalised with the event details that you provide upon ordering.

Also, to comply with the license requirements of the clipart designers that I use and to protect my products from being copied, I’m unable to provide invitation products without having the personalisation already completed by myself.

Yes you can! However, because the invitations a structured for standard invitation wording (such as date, time, location, rsvp etc.) the design would need to be reformatted to be able to include any additional wording and therefore an additional fee of $10 is payable PRIOR to any work beginning.

Please note that the final invitation design may differ slightly to what’s pictured as slight changes would need to be made to accommodate the additional wording.

As our designs are printable files, nothing gets posted out to you – you receive PDF and JPEG files of your personalised invitations via the email address provided during the ordering process.  You can print as few or as many copies of the file as you require.

Absolutely.  Nothing gives me greater pleasure than being able to create something that you imagined – please contact me for more information and detailed quote.

Short answer; no.  The files that are emailed to you are ‘ready to print’ and therefore can be printed immediately if there are no changes required. If you require changes, all you have to do is respond to the email with your changes (up to 2 revisions for party invitations and up to 4 revisions for wedding invitations) and I’ll email through an updated version of your files (please allow 1 business day per revision).

Please note, because our files are supplied to you ‘ready to print’ we deem all files ‘APPROVED’ if no contact has been made within 3 business days of receiving the initial email containing your personalised files – any changes required after this time period will be classified as a new purchase, and therefore another order will need to be created and paid for.

All orders are completed within 1 business day (sometimes sooner though we can’t guarantee this).

If your design requires amendments, please allow an additional business day per revision.

HOURS OF OPERATIONS

Kate Clare is currently open for enquiries and fulfilment of orders:
Monday – Friday = 8:00am – 6:00pm
Saturday, Sunday & Australian Public Holidays = Closed

Times above are in Australian Eastern Standard Time (AEST)

As much as I would love to be able to prepare a proof for you prior to you committing to purchase I’m unable to do this due to time constraints and do require purchase and full payment prior to doing any work for you.

All of the PDF files include a 3mm bleed around the design as well as trim marks to ensure a nice clean cut.  If you don’t require a bleed, please let me know at the time of purchase so I can accommodate your request.

Currently, our standard size is 5 inches by 7 inches (12.7cm x 17.78cm), but we also offer a ticket style invitation on selected designs which is 4 inches x 8 inches (10.16cm x 20.32cm)

Sorry but no, the purchase price is for purchasing the design as you see it where the only change is swapping the default text for your own.

Any colour, font, pattern changes etc. incur an additional fee of $5 per change; please contact me with your specification so I can create a quote that is tailored to your needs.

Because each printer is different and has different alignment protocols, I’m unable to help you; as a designer I don’t have the technical capabilities to know the ins and outs of printing and alignment.  All I can suggest is to refer to your printer’s manual or complete an internet search with your printer’s name.

For any questions not answered here, feel free to contact me.