Most Asked Questions Answered:
Unfortunately no. All of the designs are emailed to you already personalised with the event details that you provide upon ordering.
Also, to comply with the license agreements in place with the clipart designers that I use and to protect my products from being copied, I’m unable to provide invitation products without having the personalisation already completed by myself.
Short answer; no. The files that are emailed to you are ‘ready to print’ and therefore can be printed immediately if there are no changes required. If you require changes, all you have to do is respond to the email with your changes (up to 3 revisions are included with additionals charged at $5.00 per amendment) and I’ll email through an updated version of your files (please allow 1 business day per revision).
Please note, because our files are supplied to you ‘ready to print’ we deem all files ‘APPROVED’ if no contact has been made within 3 business days of receiving the initial email containing your personalised files – any changes required after this time period will be classified as a new purchase, and therefore another order will need to be created and paid for.
As much as I would love to be able to prepare a proof for you prior to you committing to purchase I’m unable to do this due to time constraints and do require purchase and full payment prior to doing any work for you.
All orders are completed within 1-2 business day (sometimes sooner though we can’t guarantee this). A rush service is also available if you need it quicker (additional fee applies).
If your design requires amendments, please allow an additional business day per revision.
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Monday – Friday
8:00am – 6:00pm
Australian Eastern Standard Time
Closed Saturdays, Sundays & Australian Public Holidays
Enquiries answered intermittently on these days.
PO Box 1712
Preston South, VIC 3072